Frequently Asked Questions

You may apply online by visiting https://www.ashtonreserve.com/floorplans. Please contact the leasing office for additional questions.

Please contact the leasing office to discuss early lease termination.

Yes, renter's insurance is required. For details, please contact our leasing office.

All leases require a 60 day notice to vacate. Please contact leasing office for additional questions.

Our community utilizes Duke Energy for energy, City of Charlotte for water, and Thompson Gas for propane and gas. Residents are responsible for setting up utilities with these companies prior to move-in.

The following Cable/Internet providers are available at our community: Spectrum. For more information, please contact the leasing office.

Rent is due on the 1st and is considered late after the 5th. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

No, we do not offer a preferred employer discount program at this time at our community.

No, all apartment homes come unfurnished.

All apartment homes in the community include in-home laundry appliances. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.

All apartment homes will include the following appliances: stove, refrigerator, dishwasher, garbage disposal, washer, and dryer. For more information regarding what is included in each apartment home, check out our Features and Amenities page.

Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office.

No, ceiling fans are not available within your apartment. For information regarding apartment home features, please visit the Features & Amenities page.

The parking options at our community include one time parking fee at move in. Additional fees may apply. Please contact the leasing office for more information regarding our parking policy.

Yes, our community offers a state-of-the-art fitness center, two resort-style pools with sundecks, and shared common areas such as a cyber café and media center. Please contact the leasing office for more information about our community amenities.

Our community offers a rentable amenity space for residents of the community. Please contact the leasing center for more information about rates and availability.

We are a pet-friendly community; breed restrictions and additional fees may apply. More information regarding the associated costs and breed restrictions, please review our pet policy, or contact the leasing office today. (Link to pet policy on website).

At this time we do not offer EV Charging Stations as an amenity in our community.

The website highlights a convenient Charlotte location with nearby parks and nature preserves, but the pages reviewed do not identify specific grocery stores, restaurants, or schools. Please contact the leasing office for the most current information about nearby shopping, dining, and local services.

All individuals 18 years of age or older are required to complete an application, receive approval, and be listed on the lease. Additional information regarding leasing an apartment with roommates is available within our leasing portal. For further details, please contact our leasing office team members.

The maximum number of occupants per apartment is based on state guidelines. Within our leasing portal, you will find more information about leasing an apartment with roommates. If you have additional information, please contact our leasing office team members.

Our guest policy is that guests are welcome, but if they stay for an extended time, they are no longer guests and must be added to the lease. They are also required to be with the leaseholder at all times. For restrictions on guests, please consult your lease agreement or speak with our leasing office team members.

Guest parking is available at the community. Guests may park in designated guest parking areas at no additional cost, and no permits or fees are required. Contact the leasing office to find more information about our guest parking policy.

This community is professionally managed by Willow Bridge Property Company, a full-service multifamily real estate management and development company. Founded in 1965 and ranked among the top property management companies in the United States, Willow Bridge focuses on creating places people want to call home through exceptional service, thoughtful operations, and a people-first approach.

Our community does not offer a resident referral program at this time.

Our community and apartments are 100% smoke-free to promote a clean, healthy living environment.

Yes, the community hosts resident events such as the annual pool party, holiday parties, food trucks, pizza party, pie day, pet appreciation day, patio decor contest, pet costume contest, raffles, and more! We love connecting with our residents!